Refund & Cancellation Policy

This policy covers what you pay ChurchDiary: a plan, an upgrade, a renewal or an add-on, paid in the admin app through PhonePe. ChurchDiary is owned and operated by Justin Sam Samuel, a sole proprietor (Udyam Registration UDYAM-TN-34-0123582), of 9-140, Residence, Kumarankudi Vilai, Mekkamandapam, Kalkulam, Kanyakumari District, Tamil Nadu 629166, India.

It does not cover gifts that a church’s members give online. Those are paid to the church through the church’s own payment gateway, and a refund of a gift is between the church, the giver and that gateway.

• The Free plan is free for good, for up to 100 users. There is no free trial of the paid plans, and none is needed.
• Paid plans and paid add-ons are charged for a year at a time, at the prices on our Pricing page. Prices are before GST; GST is added where applicable.
• An upgrade part-way through the year charges only the difference between the two plans for the part of the year that is left.
• There are no downgrades: a plan can be renewed or upgraded, not moved to a smaller one.
• Payment is taken through PhonePe, by UPI, card or net banking. Each payment gets a GST invoice, and each refund of an invoiced payment a credit note. We email the paying administrator about each one, and the PDF downloads from the Subscription page in the admin app.

When we take money we should not have, we refund it in full, back to where it came from. You do not need to ask. This happens when:

• the same checkout was paid twice;
• a payment succeeded after an earlier payment had already activated the same plan;
• the amount PhonePe received does not match the amount we quoted;
• the payment could not be activated — for example, because the organisation had been deleted;
• PhonePe confirmed a payment after we had marked it as failed.

We start these refunds ourselves, and email the paying administrator when the refund is started and again when it is complete.

You can cancel a new purchase, an upgrade or a renewal for a full refund if you ask within 2 days of the payment.

To ask, email justinit21@gmail.com from the paying administrator’s registered email address, with:

• your organisation’s name;
• the invoice number or the payment date and amount;
• if you wish, the reason — it helps us improve.

When we refund a cancelled payment:

• your plan, add-ons and renewal date go back to what they were before that payment;
• if you added more users after the payment than your previous plan allows, you must remove those users first. Until you do, we cannot cancel the payment and the refund is declined.

After 2 days a payment is non-refundable for the rest of the year it paid for. That includes paid add-ons: an add-on can be dropped at renewal, not part-way through the year.

The only exceptions are:

• the duplicate, mismatched and failed payments listed above, which we always refund;
• a refund the law requires;
• a refund we choose to make, at our discretion, as goodwill.

You can decide not to renew at any time; there is nothing to cancel. Your plan stays active until the end of the year you paid for. We remind every platform administrator by email 30, 14 and 3 days before the renewal date, and on the day.

If a renewal is not paid, the account becomes Overdue:

• no new users can be added;
• existing users, their logins, your data and your add-ons keep working as before.

Paying the renewal makes the account active again at once. Nothing is deleted because a renewal was not paid.

If you raise a dispute or chargeback with PhonePe or your bank, it is handled through PhonePe’s dispute process, and your plan stays as it is while the dispute is open. Writing to us first is often quicker: most problems with a payment can be put right directly.

• We start an approved refund within 3 working days.
• The money then normally reaches you within 5–7 working days, depending on your bank.
• A refund goes only to the payment method you paid with — the same UPI account, card or bank account. We do not refund in cash or to another account.
• A refund of an invoiced payment gets a GST credit note, which downloads beside the invoice on the Subscription page in the admin app.

For a cancellation, a refund that has not arrived, or any question about a payment, write to or call:

Returns are covered by our Return Policy, and how the service is delivered by our Shipping & Delivery Policy. Both form part of our Terms of Service.